GENERAL TERMS AND CONDITIONS
LOGISTICDEPO GmbH
Am Mitterweg 6
83209 Prien am Chiemsee
Germany
Managing Director: Anna Seiler
1. Scope of Application
1.1. These General Terms and Conditions (“Terms and Conditions”) apply to all contracts concluded between LOGISTICDEPO GmbH (“we”, “us”, “our”) and customers (“customer”, “you”) through our online shop.
1.2. Our online shop is intended for both consumers within the meaning of Section 13 of the German Civil Code (Bürgerliches Gesetzbuch – BGB) and entrepreneurs within the meaning of Section 14 BGB.
1.3. A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity.
1.4. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
1.5. These Terms and Conditions also apply to future business relationships with entrepreneurs without requiring separate reference to them each time. Any conflicting or supplementary terms and conditions of the customer shall not become part of the contract unless we have expressly agreed to their validity in text form.
2. Products and Intended Use
2.1. Our online shop offers, among other things, medical devices, including dermal fillers and comparable aesthetic medical products, as well as cosmetic products and accessories.
2.2. The respective product description, intended purpose, instructions for use, warnings, contraindications, storage conditions and other manufacturer information must be observed before ordering and using a product.
2.3. Medical devices may only be used in accordance with their intended purpose, the manufacturer's instructions for use and all applicable statutory requirements.
2.4. Certain products offered through our online shop may be intended exclusively for use by appropriately qualified healthcare professionals or other professional users. Where applicable, this is indicated in the respective product information.
2.5. The fact that a product is available for purchase through our online shop does not constitute a recommendation that the product is suitable for a particular individual, treatment or medical condition.
2.6. Product descriptions and information provided in our online shop do not constitute medical advice, diagnosis or individual treatment recommendations.
3. Professional Customers and Verification
3.1. We sell our products to consumers as well as to professional customers, subject to the statutory requirements applicable to the respective product.
3.2. Where the applicable law, the product's intended purpose or other regulatory requirements require the purchaser to have a particular professional qualification or status, we reserve the right to request appropriate evidence before accepting or fulfilling an order.
3.3. Such evidence may include, where applicable, proof of professional qualification, professional activity, business registration or another appropriate document demonstrating the customer's entitlement to purchase the respective product.
3.4. The customer is required to provide truthful and complete information when requested to verify their professional status or eligibility to purchase a particular product.
3.5. If the customer fails to provide a required document within a reasonable period, or if the statutory requirements for supplying the relevant product are not met, we may refuse to process or fulfil the order or withdraw from the contract to the extent permitted by law.
3.6. We reserve the right to verify the information provided by the customer where this is necessary to comply with applicable legal or regulatory requirements.
4. Medical Devices
4.1. The sale and supply of medical devices are subject to the applicable provisions of German and European medical-device law, including Regulation (EU) 2017/745 (“Medical Device Regulation” or “MDR”) and the applicable German implementing legislation.
4.2. Medical devices may only be supplied and used in accordance with their legally applicable intended purpose and any applicable statutory restrictions.
4.3. Where a medical device is not intended for use by lay persons, the product may only be supplied or used under the conditions permitted by applicable law.
4.4. We may therefore require evidence of professional status or other legally required documentation before dispatching certain products.
4.5. The customer is responsible for ensuring that any medical device purchased from us is used only by persons who are legally and professionally qualified to use it, where such qualification is required.
4.6. The customer must comply with all applicable requirements concerning the storage, handling, use and, where applicable, further supply of medical devices.
4.7. We are not responsible for damage resulting from use of a medical device contrary to its intended purpose, the manufacturer's instructions or applicable law, provided that such damage was not caused by a defect for which we are legally responsible.
5. Conclusion of the Contract
5.1. The presentation of products in our online shop does not constitute a legally binding offer to conclude a purchase contract. It constitutes an invitation to submit an order.
5.2. By clicking the order button and submitting the order, the customer makes a legally binding offer to purchase the products contained in the shopping cart.
5.3. After submitting an order, the customer will receive an automated email confirming receipt of the order. This email only confirms receipt and does not constitute acceptance of the customer's offer unless it expressly states otherwise.
5.4. The purchase contract is concluded when we expressly accept the order by a separate order confirmation or when we dispatch the ordered goods.
5.5. If an order cannot be fulfilled due to legal requirements, lack of availability, missing verification documents or other legitimate reasons, we will inform the customer without undue delay.
5.6. The contract language is English.
5.7. The contractual provisions and order details are made available to the customer in accordance with applicable statutory requirements.
6. Prices and Payment
6.1. All prices displayed in our online shop include statutory German VAT unless expressly stated otherwise.
6.2. Shipping costs, if applicable, are shown separately during the ordering process and before the customer submits the order.
6.3. The payment methods available for a particular order are displayed during checkout.
6.4. We reserve the right to make certain payment methods available only to certain customers, orders or delivery countries.
6.5. If payment is made by advance bank transfer, the customer must transfer the total amount to the bank account specified by us. The order will be dispatched after full payment has been received.
6.6. If an external payment service provider is used, the provider's applicable terms and conditions may also apply.
7. Delivery and Shipping
7.1. Delivery is made to the delivery address specified by the customer during checkout.
7.2. The estimated delivery time is stated on the relevant product page or during the ordering process and is subject to product availability.
7.3. If a product ordered by the customer is unavailable, we will inform the customer without undue delay.
7.4. Collection from our premises is only possible where expressly offered or agreed with the customer in advance.
7.5. We do not deliver to PO boxes or parcel stations where delivery cannot be reliably completed.
7.6. For consumers, the statutory provisions governing the transfer of risk apply.
7.7. For entrepreneurs, the risk of accidental loss or accidental deterioration of the goods passes to the customer when the goods are handed over to the carrier, freight forwarder or other person appointed to carry out the shipment.
8. Retention of Title
8.1. The goods remain our property until the purchase price has been paid in full.
8.2. In transactions with entrepreneurs, the goods remain our property until all claims arising from the ongoing business relationship have been fully settled.
8.3. Entrepreneurs may resell goods subject to retention of title in the ordinary course of business to the extent permitted by law.
9. Right of Withdrawal for Consumers
9.1. Consumers have a statutory right of withdrawal where the statutory requirements are met.
9.2. Details concerning the withdrawal period, the exercise of the right of withdrawal and the consequences of withdrawal are set out in our separate Withdrawal Policy.
9.3. The statutory exceptions to the right of withdrawal apply.
9.4. In particular, the right of withdrawal may expire in the case of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.
9.5. The classification of a product as a medical device does not automatically exclude the consumer's statutory right of withdrawal. The statutory requirements applicable to the particular product and circumstances shall apply.
10. Inspection of Goods and Defects
10.1. The statutory provisions on liability for defects apply.
10.2. Consumers are entitled to the statutory rights in the event of defective goods.
10.3. Entrepreneurs must inspect the goods without undue delay after delivery and notify us of any apparent defects in accordance with Section 377 of the German Commercial Code (Handelsgesetzbuch – HGB).
10.4. The mere fact that a product is a medical device does not automatically exclude the consumer’s right of withdrawal. However, if the product belongs to the category of sealed goods that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal shall expire if the protective seal is removed or the relevant packaging is opened after delivery.
If the product is used after delivery and the right of withdrawal remains applicable under the applicable law, the seller shall be entitled to claim compensation for any loss in value resulting from handling of the product that goes beyond what is necessary to examine its nature, characteristics and functionality.
10.5. In the event of a defect, we are entitled to provide subsequent performance in accordance with the statutory provisions.
10.6. Mandatory statutory rights, including statutory recourse rights, remain unaffected.
11. Storage and Handling of Products
11.1. The customer is responsible for storing and handling products in accordance with the manufacturer's instructions.
11.2. In particular, all requirements concerning temperature, light, humidity, shelf life and other storage conditions stated on the product packaging or in the manufacturer's instructions must be observed.
11.3. Products must not be used if the packaging is damaged, the product has expired or there are other circumstances indicating that the safety or quality of the product may have been compromised.
11.4. Products intended exclusively for professional use may only be used by appropriately qualified persons.
12. Complaints Concerning Medical Devices
12.1. In the event of a complaint concerning a medical device, the customer should provide, where available, the order number, product name, batch or LOT number and a description of the issue.
12.2. If necessary, the customer may also be asked to provide photographs or other information required to assess the complaint.
12.3. These requirements do not restrict any statutory rights of the customer.
12.4. Where a serious incident involving a medical device is reported to us, we will handle the matter in accordance with the applicable statutory and regulatory requirements.
13. Liability
13.1 Manufacturer’s Responsibility for the Composition and Characteristics of Products
The respective manufacturer shall be responsible, within the scope of its statutory liability, for the content, composition, quality, safety, characteristics stated by the manufacturer, and the intended effects of the products offered by us.
This applies in particular to the effects of the products on the human body, as well as to risks, adverse reactions, individual intolerances and other consequences that are directly attributable to the composition, characteristics, design, or the properties and effects stated by the manufacturer of the respective product.
13.2 Seller’s Responsibility
Our responsibility as the seller is limited to the statutory obligations applicable to us as seller and distributor. We shall not be liable for the composition, manufacture, safety or intended effects of a product where the relevant consequences are exclusively attributable to the inherent characteristics of the product itself and there has been no breach by us of any statutory or contractual obligations, in particular our obligations regarding proper storage, transportation, provision of legally required information, and compliance with the applicable requirements governing the sale and distribution of the product.
13.3. The above limitations of liability do not apply where mandatory statutory liability applies, including liability under the German Product Liability Act (Produkthaftungsgesetz).
13.4. We are not liable for damage caused by improper storage, improper handling or use of a product contrary to its intended purpose or the manufacturer's instructions, unless we are legally responsible for such damage.
14. Manufacturer Information and Product Changes
14.1. Product images and descriptions are provided for identification and informational purposes.
14.2. Manufacturers may change packaging, labelling, design or other non-essential product characteristics. Such changes do not constitute a defect provided that the product remains contractually compliant and its intended purpose and essential characteristics are not adversely affected.
14.3. The customer must always follow the current manufacturer's instructions and information supplied with the product.
15. Data Protection
15.1. Information concerning the collection, processing and use of personal data is provided in our separate Privacy Policy.
15.2. Where professional-status verification or other legally required verification is necessary, the relevant personal data will be processed in accordance with applicable data-protection law and our Privacy Policy.
16. Dispute Resolution
16.1. The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025. We therefore do not provide a link to the former ODR platform.
16.2. We are neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board unless such participation is required by law.
17. Applicable Law
17.1. German law shall apply to all contractual relationships between us and the customer, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
17.2. If the customer is a consumer whose habitual residence is in another country, the choice of German law shall apply only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country of their habitual residence.
18. Place of Jurisdiction
18.1. If the customer is a merchant (Kaufmann) within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the courts having jurisdiction over our registered office shall have exclusive jurisdiction over all disputes arising from the contractual relationship.
18.2. The statutory rules on jurisdiction shall apply to consumers.
19. Severability
19.1. If any provision of these Terms and Conditions is or becomes invalid, unenforceable or incomplete, the validity of the remaining provisions shall not be affected.
19.2. The applicable statutory provisions shall replace any invalid or unenforceable provision.