QUESTIONS & ANSWERS
The samus-cosmetology.com Webshop offers convenient and cheap shopping from home.
We are happy to help you with your online purchase – for this we have compiled answers to some frequently asked questions here.
If you do not find your question answered, please send us a message.
PRODUCTS
1.1 Are all of samus-cosmetology.com branded products offered?
1.2 Sold samus-cosmetology.com also “tester” articles?
1.3 Do you also send product samples?
CUSTOMER DATA
2.1 What data is collected samus-cosmetology.com when ordering from me?
2.2 What are the advantages of an “order with registration” for me?
2.3 Is my data at samus-cosmetology.com sure?
2.4 My billing address has changed, where can I change it?
2.5 I have forgotten my password. What can I do?
ORDERING AND DELIVERY
3.1 How long does the delivery take?
3.2 What does “stock goods” mean?
3.3 What does “Order goods” mean?
3.4 What does “Currently not available” mean?
3.5 Can I also order by phone?
3.6 Who delivers my order?
3.7 What can I do if a delivered product is damaged?
3.8 What can I do if I only notice on delivery that I have ordered the wrong product?
3.9 Where can I enter a different delivery address?
3.10 Is it possible to have it delivered to a packing station?
3.11 Shipped myddym.com also to addresses outside Germany?
3.12 Shipping costs
METHOD OF PAYMENT
4.1 How can I samus-cosmetology.com pay?
RETURN OF THE GOODS
5.1 How long is the right of withdrawal for munimed.de ?
5.2 How is the return made?
5.3 How do I get my money back?
GIFT PACKAGING
6.1 Can I have the goods packed as a gift?
6.2 Does the gift packaging cost extra?
6.3 Can I also have a greeting card included with the gift?
ORDER
7.1 How do I order from samus-cosmetology.com ?
7.2 Can I also submit my order by e-mail or fax?
E-mail: info@samus-cosmetology.com
7.3 Can I order several products at once?
DISCOUNT VOUCHERS
8.1 How do I get a voucher?
8.2 How do I redeem a voucher?
8.3 How will the voucher be charged?
8.4 How can I register and unsubscribe for discount vouchers?
8.5 How long is a voucher valid for?
PRODUCT REVIEWS
9.1 Guidelines for Product Reviews